Why Effective Family Communication is Essential in LTPAC

• Regulatory Compliance: Health authorities in both the US and all Canadian provinces mandate that LTPAC providers promptly notify POAs and family members of any changes in a resident’s condition and provide access to relevant information. Non-compliance can result in complaints, Department of Health/Ministry of Long-Term Care investigations, time-consuming audits, monetary fines, and further strain on already stretched staff.
• Person-Centered Care: The LTPAC sector is shifting towards person-centered care, prioritizing resident preferences over staff convenience. POAs play a vital role in this shift by providing valuable insights into a resident’s history, preferences, and needs. Effective communication fosters shared decision-making between staff and families, which is crucial for providing high-quality, individualized care. Research by Francesca Falzarano et al. demonstrates that positive communication dynamics between families and staff in nursing homes correlate with lower rates of depression in residents.
• Increased Occupancy and Reputation: Transparent and consistent communication builds trust and strengthens relationships between communities and families. This trust translates to increased satisfaction, fewer resident move-outs, positive word-of-mouth referrals, and a stronger community reputation. When issues arise, collaborative communication facilitates resolution, preventing escalations and formal complaints that trigger costly investigations.