Product

Evoke Health automates family communication and streamlines workflows, so your staff can focus on what matters most—providing exceptional care. Build transparency, save time, and improve resident outcomes with real-time updates and secure messaging.

Health information

Proactively equip families with information and assure them that their loved ones are in good hands, while returning valuable time back to your staff.

Automate information sharing: Automatically share up-to-date and accurate resident health information with families (or residents themselves). This will reduce the need for your staff to make frequent calls to families regarding significant resident changes and vice-versa.
Customize shared information: Personalize the types of health information to share based on your facility’s unique needs and workflow.
Automated notifications: Notify families automatically of any changes in the resident’s health status, providing a personalized and timely communication experience.
Regulatory compliance: Comply with CMS regulations, the Cures Act (US), and the Long-Term Care Act (Canada) that mandates communication and information sharing with residents and/or their families.

Mass broadcast

Share information with residents and their families to keep everyone up to date on important facility communications and ensure regulatory compliance.

Text and/or email mass messages: Reach your entire resident contact list or a targeted contact cohort with a click of a button for non-personal health-related communications such as pandemic updates, policies, surveys, etc.
Multi-communities broadcast: Send mass broadcast to multiple communities at once.
Maintain compliance: Log all communication directly in resident charts to ensure compliance with the applicable regulatory standards.

Secure messaging

Save time for your staff by centralizing and streamlining communication with families with our secure HIPAA-compliant messaging module.

Configure message type: Decide whether to send one-way communication or bi-directional communication (between families and the care team).
Automated contact list update: Automatically syncs resident contacts from the EHR eliminating the need for the staff to maintain a mailing list.
Gain visibility on the status of time-sensitive communications: Immediately communicate and notify families of resident and/or facility-related updates.

Invoicing

Simplify billing processes and save time with a user-friendly invoicing module designed for care facilities.

Send Invoices Electronically: With just a few clicks, you can have invoices automatically delivered to the PoA Financial contact’s inbox, reducing manual effort and errors.
Real-Time Access for Families: Provide families with secure, on-demand access to billing information, improving transparency and satisfaction.
Integrated Communication: Notify families automatically about new invoices or pending payments, reducing follow-up calls for your staff.

Consent Management

Obtain timely consent by digitizing and automating the consent process, making it easier to stay compliant and efficient.

Streamlined Consent Collection: Easily collect, store, and track family consents for annual vaccines, clinics, and care plans with a centralized digital solution.
Seamless EHR Integration: Automatically sync consent forms and records with your EHR to eliminate manual paperwork. Approvals, denials, and all notes are automatically documented.
Audit-Ready Documentation: Maintain a full audit trail of all consents, ensuring compliance with regulations like the Cures Act and provincial mandates.

Document Sharing

Allow secure sharing of sensitive documents between families and the care team that will help deliver resident-centered care.

Share community-related documents: Display activity calendars, menus, policies, and more for families to stay current on your facility’s news.
Share resident preferences and choices: Allow families to share sensitive documents such as historical clinical documents, care preferences, and more.