We've curated a FAQ for common questions we receive from communities and families.
Are you a family member looking to learn more about Evoke Health and our communication portal? This section is for you.
How much does Evoke Health cost?
We charged a monthly subscription fee to long-term care homes based on features and size of the home. Evoke Health's family and resident portal is free to residents, their families, and staff for the long-term care homes that have subscribed to our service.
Who has access to the family portal?
Long-Term Care homes under a contractual agreement with Evoke Health to use the Evoke Health portal will electronically receive access to residents, their families (Power of Attorney and/or Substitute Decision Makers), and staff
How does the family portal receive its information?
Information within the Evoke Health portal is pulled directly from the Electronic Health Record System (such as PointClickCare) and can be supplemented with self-uploaded information.
Is the family portal safe and secure?
Evoke Health employs encryption protocols equivalent to those used in online banking. We prioritize the privacy and security of each long-term care resident, ensuring compliance with HIPAA, PHIPA, and PIPEDA standards.
What if I forget my username and password?
Click the “forgot password?” link on the Evoke Health sign-in page to reset your password.
How do I change my notification settings?
In Evoke Health, you will see your name at the top right. Click on it, and you will see Settings. From there, you can adjust what notifications you receive from the community. If you plan on stopping all notifications, you should make sure to log in regularly to avoid missing any important updates.
Why can’t I view the information in my email?
Due to privacy and security concerns, you will need to go into the Evoke Health portal to see messages. Email isn't a secure place to share health updates and is a violation of HIPAA and PHIPA.
Are you a part of a LTC or skilled nursing facility looking to evaluate Evoke Health? Here are some common questions and responses to help you make your decision.
How much does Evoke Health cost?
It depends on what functionality you need and the size of your community. Book a demo with us for a detailed pricing breakdown for you.
Who uses Evoke Health?
LTC and Skilled Nursing facilities across Canada and the United States. We currently have over 9,000 family members using Evoke Health.
Is the platform secure?
Evoke Health employs encryption protocols equivalent to those used in online banking. We prioritize the privacy and security of each long-term care resident, ensuring compliance with HIPAA, PHIPA, and PIPEDA standards.
My team is hesitant to share so much data with families. How can I get them on board with this?
It’s natural for teams to feel hesitant about increasing family access to resident information, but transparency ultimately reduces staff workload and builds trust. Evoke Health allows homes to control what information is shared, ensuring it aligns with policies and comfort levels. Many LTC teams find that families call less often when they can access updates themselves, shifting conversations from basic inquiries to meaningful care discussions. Providing real-time information empowers families, improves satisfaction, and frees staff from repetitive communication tasks, allowing them to focus on care.
What EHRs do you integrate with?
Currently, we have a robust 2-way integration with PointClickCare, but our team loves a challenge. We are open to working with any EHR.
What is the implementation process like?
Evoke Health is designed to be quick and efficient for LTC homes, requiring just a few hours of effort from your team. Our experts handle the heavy lifting—configuring the platform, integrating with PointClickCare, and automating family onboarding—so your staff can stay focused on resident care. Once set up, families activate their accounts first, followed by targeted staff training to ensure smooth adoption. Most homes see immediate efficiency gains, with a significant reduction in administrative workload within weeks.
How do you train family users?
Evoke Health is intuitive and requires no formal training for families. Before launch, they receive a brief product overview at Family Council meetings, along with brochures and memos explaining the platform. Support is available 24/7, but most families quickly adopt the system, with 90%+ activation rates and weekly logins. It really is easier to use than Facebook!
What does Staff training look like?
Staff training is role-specific and time-efficient, with 15-20 minute sessions tailored to different teams. Training starts only after 70% of families are active, ensuring staff are learning a system already in use. Additional resources like video tutorials and quick guides make it easy to integrate Evoke Health into daily workflows with minimal disruption.
